| Team Productivity<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n They found that many consumers were using the chatbot to share product images with the customer support team and seeking their help to suggest particular items based on its availability in alternate sizes, colors, or styles. <\/p>\n\n\n\n This increased the manual effort and complexity for their customer support teams and distracted them from resolving genuine service-related queries resulting in longer query resolution time.<\/p>\n\n\n\n Their objective was to remove the dependency on support staff by automating resolution of these customer requests.<\/p>\n\n\n\n Solution<\/h2>\n\n\n\nViSenze’s Chatbot solution<\/strong> enabled the retailer to automate their customer resolution process via chat with ease and scale across multiple countries.<\/p>\n\n\n\nHow it works:<\/h4>\n\n\n\nViSenze’s AI Visual Recognition service<\/strong> is integrated into their chat service on website and app.
1. Within the chatbot, the customers can simply upload a fashion image
2. Our service instantly identifies the item in the image to find the exact, or visually similar item from the retailer\u2019s catalog and displays the most relevant products within the chat window
3. Customers can then browse through the results to find the available items as per their preference<\/p>\n\n\n\nImpact<\/h2>\n\n\n\nCustomers immediately embraced our Chatbot solution due to ease of use and accuracy of results displayed, which was reflected in the retailer\u2019s increased customer satisfaction scores and the support team\u2019s productivity.<\/p>\n\n\n\n With our Chatbot solution, the retailer achieved:<\/p>\n\n\n\n Increase in customer satisfaction score<\/strong> due to faster and accurate results
Decrease in resolution time<\/strong> for customer queries with automation
Increase in team productivity<\/strong> with automation of such queries<\/p>\n\n\n\n<\/p>\n\n\n\n |